BOOKING

Safety rules

Our focus is to provide good experiences in a safe environment. Therefore, our highest priority is safety. Read our safety rules before you book a trip and come to climb. 

1. It is forbidden to use the Rungu Via Ferrata without having undergone safety training, as well as having read and understood all safety rules. Each individual user must always participate in the complete practical and theoretical training before climbing. Careful and careful compliance with all rules and instructions is the sole responsibility of the user.

2. All safety equipment must be used in accordance with all the instructions given. The harness must be tight at all times. Ask if you are unsure whether the harness fits well. Also wear a helmet on the way down for increased safety. After the end of the session, all safety equipment must be returned.

3. The age limit is 10 years. People under the age of 15 must climb with a guardian. Persons under the age of 18 must have the approval of a parent or guardian before climbing. Everyone who climbs must be over 40kg.

4. Registration is mandatory. When registering, you are required to sign a self-declaration which means that you have read all the safety rules and have understood all of the instructions that are given. In the case of minor participants, the guardian or guardian is obliged to explain these to the minor.

5. When climbing the Rungu Via Ferrata there are certain dangers that have risks. It is important to move calmly and in a controlled manner throughout the trip and consider every step you take for increased safety.

6. Each participant is responsible for their own activity and safety in Rungu. For minor participants, the guardian or guardian is responsible for their own, and the minor’s, activity and safety. The minor must be actively accompanied throughout the trip.

7. Where there is wire, this must always be used, where the carabiners must be attached and securely locked. The carabiners are attached in the opposite direction in relation to each other so that you avoid disconnecting both carabiners at the same time by making a mistake.

8. Keep a safe distance from the climber in front of you, this is especially important in places with a higher risk. Let there be at least one eye bolt between each participant. If you climb together but a minor, you can climb a little closer.

9. If you are going to pass other climbers, it is important to do this on flatter parts with the utmost care, without disconnecting from the wire. It is therefore important to communicate well with those to be passed to avoid anyone feeling unsafe or pressured.

10. Be aware of loose items such as drink bottles, telephones, cameras, rucksacks, loose stones etc. which may pose a danger to yourself or others who come climbing after.

11. Persons with mental or physical disorders that will be a threat to their own and others’ health are not allowed to climb Rungu.

12. Persons under the influence of alcohol or other drugs are not allowed to climb Rungu.

13. Pregnant women, people who are epileptic, suffer from a back and/or neck injury or have heart problems are not recommended to climb before they have consulted a doctor.

14. Rungu Via Ferrata is not responsible for valuables that are lost during the climb, on the way down or possibly lost from cars, bicycles, etc.

15. The steep Via Ferrata can, without reservation, close the climbing path for safety reasons, such as special weather conditions or maintenance.

16. The use of gloves is recommended. This also provides good protection against the wire. The gloves we have for sale are of the type with a rubber coating so that you achieve the most possible friction when you hold on.

Terms and conditions

Conditions for purchasing and participating in tours and activities organized by Rungu Via Ferrata

Terms for the purchase of services.

Confirmation
The order is binding when you have received written confirmation from Rungu Via Ferrata that payment has been received. Rungu Via Ferrata is then responsible for delivering the products/events you have ordered, while at the same time you become financially responsible for the order. At the moment you make a booking, you also confirm that you have the authority to accept on behalf of yourself and any travel companions. You accept responsibility for payment being made to us for all travelers in your entourage. You yourself are responsible for ensuring that the reservation is in accordance with the order. You will be responsible for ensuring that everyone in your traveling party is kept fully informed of what has been ordered and of any changes.

Cancellation
You can cancel your booking free of charge up to 4 days (96 hours) before departure for the activity. The amount paid will be refunded in full. For cancellations within 48 hours before departure, a 50% refund is given. Cancellations less than 48 hours before departure are not refunded. Cancellations must be made in writing to post@Runguviaferrata.no.

Complaints
Any complaints relating to the delivery from Rungu Via Ferrata must be reported in writing within 5 days of the completed event. Complaints submitted later than this deadline will not be given any form of financial compensation.

Description of execution
Rungu Via Ferrata reserves the right to change tours and program due to weather conditions. All programs and tours may be changed or canceled for safety reasons. In the event of cancellation on our part, the amount paid will be refunded in full. Tours must have a minimum of two people registered to be carried out. If you have booked a trip alone and it is not carried out, you will have the opportunity to switch to a later trip.

Risk and responsibility
Participation in several of our tours involves a certain risk of accidents and injuries. By purchasing our services, you accept this risk.

Rungu Via Ferrata assumes no financial obligations as a result of damage caused by participants or their actions unless the mishap or accident is due to gross negligence on our part or the guide’s part. Rungu Via Ferrata cannot be held responsible for losses and additional costs due to delays beyond the company’s control such as strikes, accidents, illness or other conditions that fall under force majeure.

Insurance
Rungu Via Ferrata does not provide travel and cancellation insurance on our tours. Participants should therefore have adequate travel/liability insurance in accordance with current activity. Rungu Via Ferrata is not responsible for valuables brought by the customer, such as bags, glasses, camera/phone, clothes, etc.

The steep Via Ferrata is insured through our insurance agents.

The customer’s duty
The participants themselves are responsible for assessing whether they are physically and mentally fit to participate in booked trips. The customer must comply with the regulations and instructions given by the organiser.

Rungu Via Ferrata reserves the right to refuse participation on a trip if the customer is a threat to safety, either for himself or the other participants, or if the customer behaves in such a way that he/she is a major nuisance to the other participants.

Participants on our tours confirm with their reservation that there are no medical reasons to doubt their participation in the described program. Instructions by personnel must be observed. In cases where this is not followed, our personnel have permission to reject the participant from further participation in the trip. In such cases, the participant will not be entitled to a refund.

In the event that a participant cancels his or her participation in a trip or in a program at his or her own request, he or she has no claim to a refund.