Betingelser og Vilkår
Conditions for purchasing and participating in tours and activities organized by Rungu Via Ferrata
Terms for the purchase of services.
Confirmation
The order is binding when you have received written confirmation from Rungu Via Ferrata that payment has been received. Rungu Via Ferrata is then responsible for delivering the products/events you have ordered, while at the same time you become financially responsible for the order. At the moment you make a booking, you also confirm that you have the authority to accept on behalf of yourself and any travel companions. You accept responsibility for payment being made to us for all travelers in your entourage. You yourself are responsible for ensuring that the reservation is in accordance with the order. You will be responsible for ensuring that everyone in your traveling party is kept fully informed of what has been ordered and of any changes.
Cancellation
You can cancel your booking free of charge up to 4 days (96 hours) before departure for the activity. The amount paid will be refunded in full. For cancellations within 48 hours before departure, a 50% refund is given. Cancellations less than 48 hours before departure are not refunded. Cancellations must be made in writing to post@Runguviaferrata.no.
Complaints
Any complaints relating to the delivery from Rungu Via Ferrata must be reported in writing within 5 days of the completed event. Complaints submitted later than this deadline will not be given any form of financial compensation.
Description of execution
Rungu Via Ferrata reserves the right to change tours and program due to weather conditions. All programs and tours may be changed or canceled for safety reasons. In the event of cancellation on our part, the amount paid will be refunded in full. Tours must have a minimum of two people registered to be carried out. If you have booked a trip alone and it is not carried out, you will have the opportunity to switch to a later trip.
Risk and responsibility
Participation in several of our tours involves a certain risk of accidents and injuries. By purchasing our services, you accept this risk.
Rungu Via Ferrata assumes no financial obligations as a result of damage caused by participants or their actions unless the mishap or accident is due to gross negligence on our part or the guide’s part. Rungu Via Ferrata cannot be held responsible for losses and additional costs due to delays beyond the company’s control such as strikes, accidents, illness or other conditions that fall under force majeure.
Insurance
Rungu Via Ferrata does not provide travel and cancellation insurance on our tours. Participants should therefore have adequate travel/liability insurance in accordance with current activity. Rungu Via Ferrata is not responsible for valuables brought by the customer, such as bags, glasses, camera/phone, clothes, etc.
The steep Via Ferrata is insured through our insurance agents.
The customer’s duty
The participants themselves are responsible for assessing whether they are physically and mentally fit to participate in booked trips. The customer must comply with the regulations and instructions given by the organiser.
Rungu Via Ferrata reserves the right to refuse participation on a trip if the customer is a threat to safety, either for himself or the other participants, or if the customer behaves in such a way that he/she is a major nuisance to the other participants.
Participants on our tours confirm with their reservation that there are no medical reasons to doubt their participation in the described program. Instructions by personnel must be observed. In cases where this is not followed, our personnel have permission to reject the participant from further participation in the trip. In such cases, the participant will not be entitled to a refund.
In the event that a participant cancels his or her participation in a trip or in a program at his or her own request, he or she has no claim to a refund.